Fleet lease returns without a physical inspector on site
A lease operator handling several thousand vehicle returns a year moves damage assessment from on-site inspectors to smartphone capture with AI damage detection and a human review layer.
The situation
Vehicles come back at dealers, depots and driver homes. Each return needs a defensible condition report, and disputes over who pays for damage are slow and expensive to settle.
The manual baseline
- An inspector travels to the vehicle, which limits how many returns can be handled per day
- Condition reports arrive days after the return, so recharging costs drags on
- Photo evidence is inconsistent, which makes disputes hard to defend
What KLIQ changes
- A guided capture flow tells whoever is at the vehicle exactly which angles to shoot
- Damage is detected per panel and classified against a standard damage scale
- Every detection keeps its source photo, timestamp and location as an audit trail
- Only flagged or borderline cases go to a human reviewer
Indicative outcomes
Travel removed
Most returns
Capture happens where the vehicle already is, no inspector trip needed
Report turnaround
Minutes, not days
Detections come back on the same session, review happens the same day
Evidence quality
Consistent set per vehicle
Guided capture means every return has the same angles and metadata
Integration
Results post straight into the fleet or claims system through one API call, so the condition report lands on the existing record rather than in a separate tool.
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